Jiligo Privacy Policy for Players in the Philippines

01 Scope and Acceptance

This Privacy Policy applies when you visit the Jiligo website, create or use a Jiligo account, play casino games, place sports bets, contact support, participate in a promotion, or make a deposit or withdrawal. It also covers technical information collected when you use the platform through a mobile phone, tablet, laptop, or desktop computer.

By using Jiligo, you acknowledge that your information may be processed as described here. Where consent is legally required, Jiligo will request it separately and give you a reasonable opportunity to decide. Consent is not treated as permission for unrelated processing, and withdrawing optional consent does not cancel processing that remains necessary for legal, contractual, security, or regulatory purposes.

This policy supports the principles of the Philippine Data Privacy Act of 2012 and related data protection requirements. If a policy term conflicts with a mandatory legal obligation, Jiligo will follow the applicable obligation while keeping processing limited to what is reasonably necessary.

02 Information Jiligo Collects

Jiligo may collect information you provide directly and information created through normal account activity. The exact details depend on how you use the service. A visitor who only reads a page provides less information than a registered player who deposits, verifies an identity, and places bets.

Jiligo does not ask players to provide information that is plainly irrelevant to account operation. If additional documents are requested, the request should have a clear connection to identity verification, payment ownership, account security, responsible gaming, or an applicable compliance obligation.

03 How Information Is Collected

Most information reaches Jiligo when you complete a registration form, update your profile, submit verification documents, make a payment, contact support, or use a casino or sportsbook feature. Jiligo also creates operational records when a bet settles, a bonus is credited, a login is attempted, or a security control is triggered.

Some information may come from payment providers and verification services. For example, a payment partner may confirm whether a transaction succeeded or whether the name attached to a payment method matches the registered Jiligo player. This helps reduce unauthorised transactions and protects legitimate account holders.

Jiligo may also receive information when a player asks another authorised person to communicate on their behalf. Before discussing an account, Jiligo may require proof that the representative has valid authority. This extra step can feel a little formal, Kabayan, but it helps stop strangers from accessing private account details.

04 Why Jiligo Uses Personal Data

Jiligo processes personal information to create and administer accounts, provide casino and sports betting services, display wallet balances, settle wagers, process PHP transactions, respond to support questions, and keep the platform reliable. Without basic identity, contact, transaction, and gaming records, Jiligo could not provide these services safely.

Information is also used to verify age and identity, detect duplicate accounts, investigate unusual payment activity, prevent bonus abuse, protect game integrity, and respond to account disputes. Where required, Jiligo may process records to comply with anti-fraud, anti-money laundering, taxation, record-keeping, or lawful regulatory obligations.

Jiligo may analyse general platform activity to improve navigation, mobile performance, game selection, support quality, and payment reliability. Product analysis should focus on useful service improvements and security patterns rather than collecting information simply because it is technically possible.

05 Payments and Identity Verification

When you deposit or withdraw through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, Jiligo may process your name, transaction reference, amount, status, and selected payment channel. Jiligo may also need limited account-holder information to confirm that the payment method belongs to you.

Payment providers maintain their own systems and records. Jiligo generally receives the details needed to identify and reconcile a transaction rather than unrestricted access to your complete bank or e-wallet history. You should never share an e-wallet PIN, online banking password, card PIN, or one-time password with Jiligo support.

Identity verification may involve a government-issued identification document, a recent image, proof of address, or evidence showing ownership of a payment method. Jiligo restricts verification files to authorised review processes and uses them for identity, age, account security, fraud prevention, and compliance checks.

If the information on a payment method does not match your Jiligo account, a withdrawal may be paused while the difference is reviewed. This does not automatically mean wrongdoing has occurred. It gives Jiligo time to confirm that funds are being released to the correct person.

06 Cookies and Device Information

Jiligo may use cookies and similar browser storage to keep you signed in, remember essential preferences, protect sessions, identify suspicious login patterns, and understand whether website functions are working properly. Essential cookies support account security and service operation.

Device information may include browser type, operating system, screen category, language setting, login timestamp, network details, and an approximate location derived from technical signals. Jiligo uses this information to recognise unusual access, improve mobile compatibility, and investigate technical errors.

You can manage cookies through your browser settings. Blocking essential storage may prevent login, game loading, wallet functions, or security controls from working correctly. Jiligo does not recommend disabling essential browser storage while using a real-money account.

07 Sharing and Lawful Disclosures

Jiligo does not sell personal information as a list to unrelated advertisers. Information may be shared with carefully selected service providers when they need it to perform work for Jiligo. These providers may support payments, identity verification, hosting, cybersecurity, customer care, game delivery, analytics, or professional advice.

Providers should receive only the information reasonably required for their assigned task and must handle it under contractual confidentiality and security duties. Jiligo may review providers before engagement and may reassess them when services or risks change.

Jiligo may disclose information when required by a valid legal order, regulatory request, law enforcement process, or an obligation connected with the protection of players and the public. Where legally permitted, Jiligo evaluates requests for scope and validity instead of releasing information automatically.

If Jiligo undergoes a lawful restructuring, merger, or transfer of business assets, relevant account information may transfer with the affected service. Any receiving organisation must continue to respect applicable privacy obligations and the purposes described in this policy.

08 Security Safeguards

Jiligo uses administrative, technical, and organisational safeguards intended to protect information from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include controlled permissions, authentication, encrypted transmission, monitoring, secure backups, staff confidentiality obligations, and incident response procedures.

No online service can promise that a security incident will never happen. Jiligo therefore combines preventive safeguards with detection and response processes. If an incident creates a meaningful risk to affected players, Jiligo will assess the event and provide notifications when required by applicable law.

Players also have an important role. Use a unique password, do not share one-time passwords, sign out on shared devices, and contact Jiligo promptly if you notice an unfamiliar login, bet, deposit, withdrawal, or profile change. Fast reporting gives the security team a better chance to limit potential harm.

09 How Long Records Are Kept

Jiligo keeps personal information only for as long as needed for the purpose for which it was collected, account security, dispute resolution, financial reconciliation, responsible gaming, or legal and regulatory obligations. Retention periods vary because identity files, support messages, security logs, and transaction records serve different purposes.

Closing a Jiligo account does not always mean every record can be deleted immediately. Some information may need to remain available for fraud prevention, self-exclusion enforcement, financial audits, unresolved claims, or mandatory record-keeping. When a retention purpose expires, Jiligo may securely delete or anonymise the relevant information.

10 Your Privacy Rights

Subject to applicable law and reasonable identity verification, you may ask Jiligo for information about how your personal data is processed. You may request access to relevant records, correction of inaccurate details, and action regarding information that is no longer required or was processed improperly.

You may also object to certain processing, withdraw optional consent, or request restriction in appropriate circumstances. Some requests cannot be completed fully where Jiligo must preserve records for security, responsible gaming, legal claims, financial compliance, or another lawful obligation.

To protect your account, Jiligo may verify your identity before acting on a privacy request. The team may ask for enough information to locate your records and understand what you want changed. Jiligo aims to respond within a reasonable period and will explain if extra time or a lawful limitation applies.

11 Marketing and Communication Choices

Jiligo may send service communications about account security, deposits, withdrawals, changes to important terms, verification requests, and platform availability. These messages are operational and may still be necessary even if you choose not to receive promotional updates.

Promotional communications may cover bonuses, new games, sports markets, or member offers. Where consent is required, Jiligo will rely on your chosen preference. You may withdraw from optional marketing by updating available account settings or contacting support. The change may take a reasonable period to appear across active systems.

Opting out of promotions does not close your Jiligo account and does not remove essential security or transaction notifications. It simply tells Jiligo not to send optional marketing through the selected channel.

12 Responsible Gaming Information

Jiligo may review betting frequency, session length, deposit patterns, limit changes, support conversations, and requests for account restrictions to support responsible gaming. These signals do not provide a medical diagnosis. They help Jiligo identify situations where a reminder, limit, cooling-off period, or direct conversation may be appropriate.

If you use a self-exclusion or account restriction tool, Jiligo may retain the information necessary to enforce your choice. Keeping that limited record helps prevent accidental reactivation or creation of another account during an active exclusion period.

Responsible gaming records are treated as sensitive operational information and should only be available to personnel who need them for player protection, support, security, or compliance work. More information about available controls is provided on the Jiligo Responsible Gaming page.

13 Protection of Minors

Jiligo services are intended only for persons aged 18 or older. Jiligo does not knowingly permit a minor to register, deposit, or gamble. Age verification may be performed during registration, before withdrawal, or whenever account information raises a reasonable concern.

If Jiligo learns that information belongs to a person below the permitted age, the account may be restricted while the matter is investigated. Information may be retained where needed to prevent repeat registration, resolve transactions, or meet a legal duty.

Parents and guardians should secure payment apps, avoid storing passwords on shared devices, and use device-level controls where appropriate. Suspected underage use should be reported to Jiligo support without delay.

14 Changes to This Privacy Policy

Jiligo may revise this policy when services, technologies, legal obligations, or data practices change. The updated version will display a revised date at the top of this page. Material changes may also be highlighted through an account notice or another appropriate communication.

You should review the Jiligo Privacy Policy from time to time, particularly before using a newly introduced feature. Continued use after an update means the revised policy applies to subsequent activity, except where fresh consent is legally required.

15 Contacting Jiligo About Privacy

For questions, access requests, corrections, objections, or privacy concerns, contact the Jiligo team using the website email shown below. Explain the issue clearly and provide only the information reasonably needed to identify your account and process the request.

Email: support@jiligo.best

Jiligo may request identity confirmation before discussing account-specific information. This protects you from impersonation and prevents private records from being sent to the wrong person. Jiligo will review privacy complaints in good faith and explain the outcome or any available next step.